TRUSTED BY HEALTHCARE PROVIDERSHospitals | Medical Clinics | Dental Practices | Physical Therapy | Urgent Care | Specialty Clinics
Complete Healthcare SMS SolutionEverything you need to automate patient communication, reduce no-shows, and improve satisfaction
Appointment RemindersReduce no-shows by 40% with automated SMS appointment reminders. Patients can confirm or reschedule via text.
Automated 24-hour reminders
Two-way confirmation
Custom reminder schedules
Multi-language support
Prescription AlertsNotify patients when prescriptions are ready and send refill reminders to improve medication adherence.
Ready for pickup alerts
Refill reminders
Pickup confirmations
Insurance updates
HIPAA ComplianceZero PHI in messages. Encrypted communications, audit trails, and Business Associate Agreement included.
No PHI transmitted
Patient consent tracking
Complete audit logs
BAA available
Trusted by Healthcare ProvidersSee how healthcare practices are reducing no-shows and improving patient satisfaction
"We reduced no-shows from 25% to 9% in just 3 months. The automated reminders are a game-changer for our practice."
Dr. Emily WatsonPractice Manager, City Medical Group
"HIPAA compliance was simple. The BAA and audit trails gave our compliance team complete peace of mind."
Mark JohnsonCompliance Officer, Regional Health Network
"Our staff saves 10 hours per week on phone calls. Patients love the convenience of text confirmations."
Lisa ChenOffice Administrator, Family Care Clinic
40%No-Show Reductionaverage with SMS reminders
92%Patient Responseread and respond to texts
10hrsTime Saved Weeklyon phone call reminders
100%HIPAA CompliantBAA included
Healthcare SMS Use CasesProven strategies to improve patient communication and practice efficiency
Appointment RemindersAutomated reminders 24 hours before appointments with easy confirmation options.Hi Sarah! Appointment with Dr. Smith tomorrow at 2pm. Reply C to confirm.
Prescription AlertsNotify patients when prescriptions are ready for pickup or need refills.Your prescription is ready at Main St Pharmacy. Hours: 9am-7pm.
Post-Visit Follow-UpCheck in after procedures with care instructions and satisfaction surveys.Hi John! How are you feeling? Reply 1-5 to rate your visit.
Lab Results ReadyAlert patients when results are available in their secure patient portal.Your lab results are ready. View at: patientportal.com/login
Annual CheckupsReminders for physicals, wellness visits, and preventive care appointments.Time for your annual checkup! Schedule: call 555-1234.
Patient EducationSend health tips, wellness reminders, and seasonal health information.Flu season reminder: Schedule your flu shot today!
Get Started in MinutesSimple setup with no technical expertise required
1
Import Patient ContactsUpload from your EHR or CSV. We handle formatting and HIPAA compliance tracking.2
Create Message TemplatesUse pre-built healthcare templates or customize your own. No PHI included.3
Automate & TrackSet up automated reminders and track confirmations in real-time.Complete Healthcare PlatformAll the tools you need for HIPAA-compliant patient messaging
Contact ManagementUnlimited patient contacts with custom fields
Bulk & Scheduled SMSSend to thousands or schedule campaigns
Two-Way MessagingPatients can reply and staff can respond
Short LinksBranded URLs with click tracking
MMS SupportSend images and care instructions
PersonalizationMerge patient names and custom data
API IntegrationConnect with EHR systems
AnalyticsTrack delivery and engagement
A/B TestingOptimize message performance
HIPAA ComplianceBAA included with audit trails
Data ExportExport reports for compliance
Healthcare SupportDedicated healthcare team
Healthcare SMS FAQsCommon questions from healthcare providers
Is SMS communication HIPAA compliant?Yes, when done correctly. We never include PHI in SMS messages. Instead, we send appointment reminders and secure portal links. A Business Associate Agreement (BAA) is available for all healthcare customers.
What can I include in patient text messages?You can include appointment dates/times, prescription ready notifications, and secure portal links. Avoid PHI such as diagnosis, treatment details, or test results. Our templates are designed to be HIPAA-compliant.
How do I get patient consent?Obtain written consent through intake forms or patient portals. Our platform tracks all consent and opt-outs automatically. Patients can opt-out anytime by replying STOP.
Can I integrate with my EHR?Yes! We integrate with major EHR systems including Epic, Cerner, and Athenahealth. This allows automatic reminders based on your appointment schedule.
How much does it cost?Pricing starts at $0.05 per message with volume discounts. Most practices spend $100-$500/month. The ROI is significant�reducing 5 no-shows typically pays for the service.
Will this reduce no-shows?Yes! Practices using SMS see an average 40% reduction in no-show rates. Patients are more likely to read and respond to texts than email or voicemail.
Can patients reply to messages?Yes! Two-way messaging is available. Patients can confirm appointments or ask questions. Your staff responds through our dashboard.
What about changed phone numbers?Our system tracks bounced messages and alerts you about undeliverable texts so you can update patient records.
Ready to Improve Patient Communication?Join healthcare providers using Connectovo for appointment reminders, prescription alerts, and patient engagement. HIPAA-compliant and easy to use.No credit card required | BAA available | Cancel anytime